Privacy Policy

Village Vacances Valcartier

Village Vacances Valcartier (Village Vacances Valcartier, Inc.) is committed to safeguarding your privacy while visiting its website namely, https://valcartier.com (“the Site”). Our goal is to provide you with an Internet experience that delivers the information, resources, and services that the property has to offer and are relevant to your needs. To achieve this goal, part of the operation of the Site includes gathering of certain types of information about Site users. We understand that your privacy is important and wish to explain the types of information we may gather and the way in which we would use it. This Privacy Policy applies to the Site.

This policy will cover two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide while using the Site that identifies you and/or the company or group on whose behalf you are accessing and using the Site. Examples of personal information may include data collected in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding Site visitors and users that relates specifically to the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

Village Vacances Valcartier seeks to ensure that the personal information we obtain from you is not used in a way that you may not be aware of or to which you may not be agreeable. You may wish to submit an information request about the property, participate in one of our promotions, or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you when providing such information. In deciding whether to join such lists, please note that they are only used for Village Vacances Valcartier purposes. We do not sell, rent, or share any of your personal information with any other party, including third-party joint promoters, nor do we use it for commercial purposes, with the exception of the reservation interface and our e-mail notification program. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

PERMISSION FOR USE

Village Vacances Valcartier may collect and use personal information that you submit at the Site in any manner consistent with uses set forth in this Privacy Policy or disclosed elsewhere in the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent either from the context in which you submit it or because the Site states the intended purpose. By submitting personal information at the Site, you are giving consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by Valcartier, unless you state otherwise at the time you submit the personal information. Please do not request any communications on behalf of an individual or company if you are not authorized to make the request.

WITHDRAWING CONSENT TO USE

If, after permitting use of your personal information, you later decide that you no longer want Village Vacances Valcartier to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail to unsubscribe: info@valcartier.com

USE OF AGGREGATED DATA

Village Vacances Valcartier is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve, and promote use of the Site. In connection with such purposes, Village Vacances Valcartier may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

EXCEPTIONS TO THE PRIVACY POLICY

There are two exceptions to the limits on use of personal information described elsewhere in this Privacy Policy:

Village Vacances Valcartier may monitor and, when we believe in good faith that disclosure is warranted, disclose information to protect the security, property, assets, and/or rights of Village Vacances Valcartier from unauthorized use, or misuse, of the Site or anything found at the Site.
Village Vacances Valcartier may, to the extent necessary, disclose information when required by law.

USE OF COOKIES

To enable features at the Site, Village Vacances Valcartier may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation though our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a
web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity—what part of the resort you’re exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from companies or organizations unaffiliated with Valcartier to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection or use of this information by these third parties, and these cookies and any information gathered by them are not subject to this Privacy Policy.

THIRD-PARTY MONITORING SOFTWARE

This site is being monitored by one or more third-party monitoring software(s) and may capture information about your visit that will help us improve the quality of our service.

CHILDREN’S PRIVACY & PARENTAL CONSENT

Please be aware that Valcartier has designed this Site to be used for information only purposes by all ages; however, as with any Site parental consent is encouraged.

You must be at least 18 years old to submit personal information on our Site. Should Village Vacances Valcartier inadvertently acquire personal information or any other data from users under the age of 18, Village Vacances Valcartier will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure by Village Vacances Valcartier would be due to the fact the user under 18 used the Site and submitted personal information without solicitation by or permission from Village Vacances Valcartier.

LINKS PROVIDED TO OTHER SITES

Village Vacances Valcartier may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies of Village Vacances Valcartier. Therefore, we are not responsible for the privacy policies or the actions of third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or to access their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

WHAT INFORMATION IS SECURE? WHAT ISN’T?

E-mail communication to and from our site is not secure unless clearly noted otherwise. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail.

When working with our internal database created by online opt-in activity on the Village Vacances Valcartier site, we employ industry standard encryption technologies to help protect consumer data.

USER CONSENT TO THIS PRIVACY POLICY

Use of this Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Village Vacances Valcartier, as described in this statement, and signifies agreement to the terms of use for the Site. Access and use of the Site relieves Village Vacances Valcartier from responsibility to the user from any claim or assertion that the user did not consent to the terms of this Privacy Policy or the terms of use.

POLICY MODIFICATIONS & CONTACTING VILLAGE VACANCES VALCARTIER

Reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have any questions about our policies please contact:

Village Vacances Valcartier
2280 Valcartier Boulevard, St-Gabriel de Valcartier, QC G0A 4S0.

Mail and Inquiries to:

Village Vacances Valcartier
2280 Valcartier Boulevard
St-Gabriel-de-Valcartier, QC G0A 4S0
1-888-384-5524

PRIVACY PRACTICES

This Privacy Statement describes below the privacy practices of Village Vacances Valcartier for data that we collect:

When you access websites operated by us from which you are viewing this Privacy Statement on behalf of itself or its owners (collectively, the “Websites”).
By way of accessing software applications made available by us for use on or through computers and mobile devices (the “Apps”).
When you access our social media pages that we control on behalf of itself or its owners from which you are viewing this Privacy Statement (collectively, our “Social Media Pages”).
Via HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us.
When you visit or stay as a guest at our property.

Collectively, we refer to the Websites, the Apps and our social media Pages, as the “Online Services” and, together with offline channels, the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Statement.

PERSONAL DATA

Personal data applies to any data that can identify you as an individual or relate to an identifiable individual. At various points during your stay and experience with Village Vacances Valcartier Waterpark, we collect Personal Data in accordance with law, such as:

Name
Gender
Postal address
Telephone number
Email address
Credit and debit card number or other payment data
Financial information in limited circumstances
Language preference
Date and place of birth
Nationality, passport, visa or other government-issued identification data
Important dates, such as birthdays, anniversaries, and special occasions
Membership or loyalty program data (including co-branded payment cards, travel partner program affiliations)
Employer details
Travel itinerary, tour group, or activity data
Prior guest stays or interactions, goods and services purchased, special service and amenity requests
Geolocation information
Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts

In more limited circumstances, we also may collect:

Data about family members and companions, such as names and ages of children
Biometric data, such as digital images
Images and video and audio data via: (a) security cameras located in public areas, such as public areas and parking lots, in our properties; and (b) body-worn cameras carried by our loss prevention officers and other security personnel
Guest preferences and personalized data (“Personal Preferences”), such as your interests, activities, hobbies, food and beverage choices, services, and amenities of which you advise us or which we learn about during your visit
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

HOW WE COLLECT PERSONAL DATA

We collect Personal Data in a variety of ways:

Online Services. We collect Personal Data when you make a reservation, purchase services from our websites or Apps, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
Property Visits and Offline Interactions. We collect Personal Data when you visit our properties or use on-property services and outlets, such as restaurants, retail shops, and concession areas. We also collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
Customer Care Centers. We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax, or via online chat services or contact customer service.
Strategic Business Partners. We collect Personal Data from companies with whom we partner to provide you with goods, services or offers based.
upon your experiences at our property or that we believe will be of interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include on-property outlets, travel and tour partners, and travel booking platforms. Strategic Business Partners are independent from Village Vacances Valcartier.
Other Sources. We collect Personal Data from other sources, such as public databases, joint marketing partners, and other third parties.
Internet-Connected Devices. We collect Personal Data from internet-connected devices available on our property.

PHYSICAL & MOBILE LOCATION-BASED SERVICES

We collect Personal Data if you download one of our Apps or choose to participate in certain programs. For example, we may collect the precise physical location of your device by using satellite, cell phone tower, Wi-Fi signals, or other technologies. We will collect this data if you opt in through the App or other program (either during your initial login or later) to receive the special offers and to enable location-driven capabilities on
your mobile device. If you have opted-in, the App or other program will continue to collect location data when you are in or near a participating property until you log off or close application (i.e., the App or other program will collect this data if it is running in the background) or if you use your phone or other device’s setting to disable location “Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data.

Other Data include:

Browser and device data
App usage data
Data collected through cookies, pixel tags and other technologies
Demographic data and other data provided by you

HOW WE COLLECT OTHER DATA

We collect Other Data in multiple ways:

Your browser or device. We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that the Online Services function properly.
Your use of the Apps. We collect certain data when you download and use an App, such as App usage data, the date and time the App on your device accesses our servers and what data and files have been downloaded to the App based on your device number. We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services and to recognize your computer to assist your use of the Online Services. We also gather statistical data about use of the Online Services to continually improve design and functionality, understand how they are used and assist us with resolving questions. Cookies further allow us to select which advertisements or offers are most likely to appeal to you and display them while you are using the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.
Pixel Tags and other similar technologies. We collect data from pixel tags (also known as web beacons and clear GIFs), which are used with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services. We collect data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout . You can learn more about Adobe and opt out by visiting https://www.adobe.com/privacy/opt-out.html.
Adobe Flash technology (such as Flash Local Shared Objects (“Flash LSOs”) and other similar technologies. We collect data through Flash LSOs and other technologies on some Websites to, among other things, collect and store data about your use of the Online Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel at https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. You can also control Flash LSOs by going to the Global Storage Settings Panel at https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html and following the instructions (which include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without you being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used with the Online Services. For more information, please refer to https://helpx.adobe.com/flash-player/kb/disable-local-sharedobjects-flash.html.
Your IP Address. We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems, and administer the Online Services. We also may derive your approximate location from your IP address.
Aggregated Data. We may aggregate data that we collected, and this aggregated data will not personally identify you or any other user.

USE OF PERSONAL DATA AND OTHER DATA

We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect Valcartier and our guests as detailed below. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.

We use Personal Data and Other Data for our legitimate business interests, including the following:

Provide the Services you request. We use Personal Data and Other Data to provide Services you request, including:
- To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit.
- To complete your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service.
- To support our electronic receipt program. When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting the front desk.
We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.
Personalize the Services according to your Personal Preferences. We use Personal Data and Other Data to personalize the Services and improve your experiences, including when you contact our call center, visit one of our properties or use the Online Services, to:
- Customize your experience according to your Personal Preferences
- Present offers tailored to your Personal Preferences
Communicate with you about goods and services according to your Personal Preferences. We use Personal Data and Other Data to:
- Send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research, or quality assurance surveys
Season Pass Programs. We use Personal Data and Other Data to:
- Offer and manage your participation in our season pass programs, as well as others that are specific to our property or tailored to your interests
- Send you offers, promotions, and information about your account status and activities
- Assess your benefits
- We will use Personal Data and Other Data in this way with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so.
Sweepstakes, activities, events, and promotions. We use Personal Data and Other Data to allow you to participate in sweepstakes, contests, and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data. We suggest that you read any such rules carefully.
We use Personal Data and Other Data in this way with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so.
Business Purposes. We use Personal Data and Other Data for data analysis, audits, security and fraud monitoring and prevention (including with the use of closed-circuit television, card keys, and other security systems), developing new goods and services, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
We use Personal Data and Other Data in this way to manage our contractual relationship with you, comply with a legal obligation, and/or because we have a legitimate interest to do so.

DISCLOSURE OF PERSONAL DATA AND OTHER DATA

Our goal is to provide you with the highest level of hospitality and to assist us with doing so, we share Personal Data and Other Data with the following:

Owners and Franchisors. We disclose Personal Data and Other Data to other properties of Premier Parks for the purposes described in this Privacy Statement, such as providing and personalizing the Services and facilitating the season pass and loyalty programs.
Strategic Business Partners. We disclose Personal Data and Other Data with select Strategic Business Partners who provide goods, services and offers that enhance your experience at our properties or that we believe will be of interest to you. By sharing data with these Strategic Business Partners, we can make personalized services and unique travel experiences available to you.
Service Providers. We disclose Personal Data and Other Data to third-party service providers for the purposes described in this Privacy Statement. Examples of service providers include companies that provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services.
Linked Accounts and Promotional Activity. We partner with certain third parties that allow you to enroll in their services or participate in their promotions. For example, certain companies allow you to use your loyalty program number or Online Services login to receive or register for their services. These companies include airlines and rental car providers, as well as sponsors of sweepstakes and contests. Additionally, your social media account provider allows you to connect your social media account to your Online Services account or log into your Online Services account from your social media account. When you enroll in those services, we disclose your Personal Data and Other Data to those third parties. If you do not want us to share your Personal Data or Other Data in this way, do not provide your loyalty program number to third parties, do not use your Online Services login to register for third-party promotions and do not connect your Online Services account with accounts on third-party services. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Statement.
Corporate Reorganization. We may disclose or transfer your Personal Data and Other Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Valcartier’s business, assets or stock (including any bankruptcy or similar proceedings).

OTHER USES AND DISCLOSURES

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence.
to comply with legal process.
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements.
to enforce our terms and conditions.
to protect our operations.
to protect the rights, privacy, safety, or property of Valcartier, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data if it is combined.

NON- VALCARTIER ENTITIES

This Privacy Statement does not address, and we are not responsible for the privacy, data, or other practices of any entities outside of Village Vacances Valcartier, including Franchisors, Owners, Strategic Business Partners or any third party operating any site or service to which the Services link, payment service, loyalty program, or website that is the landing page of the high-speed Internet providers at our properties. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Data.

In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RMS or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or the Apps or our social media Pages.

SECURITY

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section, below.

CHOICES, ACCESS, AND RETENTION

You have choices when it comes to how we use your data, and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive marketing-related emails, you may opt out by writing an email to info@valcartier.com or by following the instructions in any such email you receive from us.

We will try to comply with your request as soon as reasonably practicable. If you opt out of receiving marketing emails from us, we may still send you important administrative messages, from which you cannot opt out.

HOW YOU CAN ACCESS, CHANGE OR SUPPRESS YOUR PERSONAL DATA

If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by law), you can contact us at info@valcartier.com or by mail:

Village Vacances Valcartier
Attn: Privacy Policy
2280 Valcartier Boulevard
St-Gabriel-de-Valcartier, QC G0A 4S0

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or other limitations you would like to put on our use of your Personal Data. For your protection, we only fulfill requests for the Personal Data associated with the email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain
within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.

RETENTION

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation, etc.)

SENSITIVE DATA

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

CONTACTING US

If you have any questions about this Privacy Statement, please contact us at info@valcartier.com, or by mail:

Village Vacances Valcartier
Attn: Privacy Policy
2280 Valcartier Boulevard
St-Gabriel-de-Valcartier, QC G0A 4S0

Because your email communications to us may not always be secure, please do not include credit card or Sensitive Data in your emails to us.